Introduction to Operational Skills Training

Completion time: 45 mins

The Tourism and Hospitality Industry is operating in a transformed environment and new consumer landscape; the quality of service delivered heavily impacts on the customer experience and how businesses within the Irish Tourism Industry grow and survive. Trained staff providing a consistent and reliable service are key to the success of all businesses.

This Introduction to Operational Skills Training programme will provide you with the skills, knowledge and techniques to deliver operational skills training in the workplace. Adopting the principles and the approach to operational skills training highlighted in this programme will support team leaders, supervisors, and managers in providing quality, structured training to their teams improving operational skills and competencies which can lead to tangible business benefits and improved work practices.

At the end of this module, you will be able to:

  • Describe the key elements of operational skills training 
  • Prepare, deliver, and check the effectiveness of an operational skills training session
  • Better position yourself as an operational skills trainer within your business

Video Resources